The University is providing a Microsoft Exchange Online Service (ExOL) as part of its Microsoft’s Enrolment for Education Services (MS EES) agreement. Following a pilot study, the University Information Services (UIS) have now made it available to individual users as an alternative to Hermes. All new students will have Exchange Online email accounts, and staff may choose Exchange Online or Hermes as they prefer.
The UIS provide a Hermes Migration tool to allow existing Hermes users to self-migrate their personal @cam email accounts to Exchange Online, should they choose to do so. Note this is only for personal mailboxes – if you have a shared role account you MUST contact helpdesk for advice before migrating your own account. We also recommend you seek advice if you’re currently using our imap-archive service.
Our supported Windows email configurations are either Thunderbird with Hermes or Outlook with ExchangeOnline. We do not recommend any other client combinations on Windows. For other platforms please see the UIS advice on the availability of email programs.
How to Migrate
You can migrate all your hermes emails to Exchange Online by following the UIS’ instructions (https://help.uis.cam.ac.uk/service/email/exchange-online/hermes-migration-advice).
If you are using a Windows PC connected to the Engineering AD domain you can contact the IT Helpdesk to request to be added to a group which will allow you to skip the Mail Client setup.
If you wish to continue to send outgoing email with an @eng.cam.ac.uk address (rather than @cam.ac.uk) then you will need to contact the IT Helpdesk to request this.
Advantages of Exchange Online
- More quota: up to 100GB of space
- Individual emails can be up to 100MB in size
- Allows safe use of Outlook
- Shared calendaring in Outlook as standard
Disadvantages of Exchange Online
- Fewer email programs are supported
- Migrating existing calendars from Google calendar is complicated
- For Role Accounts: all users of an account must migrate to ExOL
- Backups are only kept for 30 days, including after account closure
- PGP-signatures may be corrupted
- Migrating back to Hermes is technically possible, but there is no automated way to do so.