The University is providing a Microsoft Exchange Online Service (ExOl) as part of its Microsoft’s Enrolment for Education Services (MS EES) agreement. All new students and most staff will have Exchange Online email accounts. Anyone currently using Hermes will need to migrate to Exchange Online before 31st December 2021 when the Hermes email service is scheduled to close.
The UIS provide a Hermes Migration tool to allow existing Hermes users to self-migrate their personal @cam email accounts to Exchange Online. Note this is only for personal mailboxes – if you have a shared role account you must contact IT Helpdesk for advice before migrating your own account. We also recommend you seek advice if you’re currently using our imap-archive service or are retired/soon to be retired.
Our supported Windows email configurations are either Thunderbird with Hermes or Outlook with ExchangeOnline. We do not recommend any other client combinations on Windows. For other platforms please see the UIS advice on the availability of email programs.
How to Migrate
You can migrate all your Hermes emails to Exchange Online by following the UIS’ instructions.
If you wish to continue to send outgoing email with an @eng.cam.ac.uk address (rather than @cam.ac.uk) then you will need to contact the IT Helpdesk to request this.
Advantages of Exchange Online
- More quota: up to 100GB of space
- Individual emails can be up to 150MB in size
- Allows safe use of Outlook
- Shared calendaring in Outlook as standard
- Allows you to use the Calendar tool in Microsoft Teams to schedule online Teams meetings
- Integrates your email, calendars, contacts and tasks
- Provides a modern web interface
- Dedicated Outlook mobile apps for iOS and Android devices
Disadvantages of Exchange Online
- Fewer email programs are supported
- Migrating existing calendars from Google calendar is complicated
- For Role Accounts: all users of an account must migrate to ExOl
- Backups are only kept for 30 days, including after account closure
- PGP-signatures may be corrupted