Computing help and support
AV Support Services during COVID-19
The AV Support team is still be running a reduced service from home and will be contactable within the normal working hours as stated below. Please bear with us as we adjust to this new method of support.
Our priorities during this time will be focused on supporting distance learning and remote collaboration activities such as video conferencing, webinars, lecture recording and content creation. More information is frequently becoming available on this site so do check back for updates. Some of our normal services will be suspended due to Department closure- filming, equipment installations, equipment loans for example. If in doubt, do check with us.
Please explore this site further for more information on what tools are immediately available to help support your work during this time. A quick-start guide to getting set up can be found at https://help.eng.cam.ac.uk/audio-visual/working-from-home/
Best wishes,
Gavin and Peter
AV Support Services
The Department of Engineering has a dedicated Audio-Visual Support Service within ICS that manages and maintains Departmental audio-visual systems and provides support for their use.
Working Hours
8.30am to 4.30pm, Mon-Fri.
Contact Details
You can contact us using the details provided below:
Email: av-support@eng.cam.ac.uk
Telephone: (3)32660
Office: BE2-08, AV Support Office
Office Hours: 08:30 – 16:30, Monday to Friday
Note: Email sent to the email support address above will automatically be entered into a request tracking system where support staff monitor and process requests. Depending on the nature and complexity of your request you should normally expect to receive a response within one working day.