The Department of Engineering has a dedicated Telephone Support team that provide first line assistance with all aspects of telephone provision within the Department.
In the first instance, where telephone problems are encountered or when seeking more general guidance on any aspect of the telephone system and related services, please contact IT Helpdesk.
The Department’s telephones are part of the wider University Telephone Network (UTN) that utilises Cisco Voice over IP (VoIP) as the underlying technology. Telecommunications Office has a web portal, My.Phone that provides access to a number of useful telephone related services. It is possible to access My Phone both from within the University network and also externally while away from Cambridge.
Information relating to the contract that has been negotiated between the University and O2 is available via the following link University Information Services Telecommunication Office Mobile Services Web Page
For specific advice and guidance on obtaining or using mobile devices under the University scheme within Engineering please contact the IT Helpdesk.
Using your phone
The Telecoms Office has various help pages available with details of how to use your handset and also managing various features and settings such as voicemail, speed dials and conference calls online via My.Phone.